Frequently Asked Questions

Everything you need to know about custom window treatments.

How do I ensure I measure my windows correctly?

We provide detailed measurement guides for every product type. We recommend using a steel measuring tape and measuring to the nearest 1/8 inch for the most accurate fit.

What is the 'Fit Guarantee' policy?

If you made a mistake measuring your windows, we will replace your blinds at no cost. You only pay if there is a price difference between the old and new sizes.

How long will it take to receive my custom blinds?

Production typically takes 3-7 business days, followed by standard shipping. You will receive a tracking number as soon as your custom order leaves our facility.

Can I request free samples before purchasing?

Yes, we highly recommend ordering free swatches to see the colors and textures in your home's unique lighting before placing a full order.

Are your window treatments child and pet safe?

Absolutely. We offer a wide range of cordless and motorized options that eliminate dangling cords, meeting the highest safety standards for homes with children and pets.

Do you offer professional installation services?

While our products are designed for easy DIY installation, we partner with professional installers in many areas if you prefer expert assistance.